Header image
Educate Yourself.
Borrow Smart! 
line decor
   Hotline (520)792-3087                    Lender and Service listings
line decor
Looking for your lender or servicer?

The lenders listed below have provided contact information for their clients who may be having difficulty making their mortgage payments.

Lender

E-mail
Website

Accredited Home Lenders
(877) 273-4599 (CA) 8 a.m.-5 p.m. PST, Monday-Friday; (866) 307-0315 (FL) 11 a.m.-8 p.m.
English and Spanish

http://www.accredhome.com

American Home Mortgage Servicing, Inc. (acquired Option One Mortgage Corp)
(877) 304-3100 7 a.m.-9 p.m. CST, Monday-Friday, 7 a.m.-1 p.m. CST, Saturday

http://ahmsi3.com/servicing/home.asp

Ameriquest Mortgage (see Citi Residential Lending)
(800) 430-5252 6 a.m.-5 p.m. PST, Monday-Friday

http://www.mycitiresidentialloan.com

Aurora Loan Servicing
(866)-521-3828 8 a.m.-4 p.m., Monday-Thursday, 8 a.m.-4 p.m. Saturday
All languages

http://www.myauroraloan.com

Avelo Mortgage LLC
(866) 992-8356 7 a.m.-10 p.m. CST, Monday-Thursday, 7 a.m.-6 p.m. CST, Friday
English and Spanish

http://www.avelomortgage.com

Bank of America
(800) 846-2222, 8 a.m.-9 p.m., Monday-Friday (Collections)
English and Spanish

http://www.bankofamerica.com
(select Service My Mortgage or Payment Counseling)
BB&T Mortgage
(800) 827-3722
8:30 a.m.-7 p.m., Monday-Thursday
8:30 a.m.-6 p.m., Friday
All languages
http://www.bbandt.com/mortgages.com

Central Pacific Bank
(800) 342-8422 7:30 a.m.-7 p.m., Monday-Friday, 9 a.m.-5 p.m., Saturday
Hawaii, English

http://www.centralpacificbank.com

Charter One Mortgage (see COO Mortgage)
(800) 234-6002
9 a.m.-5 p.m., Monday-Friday
English and Spanish

http://www.coomortgage.com

Chase Home Finance
(800) 848-9136 (customer service) 8 a.m.-9 p.m., Monday-Friday; (800) 446-8939 (prime loan loss mitigation) 8 a.m.-9 p.m., Monday-Friday; (800) 854-4613 (subprime loss mitigation) 8 a.m.-9 p.m., Monday-Friday
Spanish and English

http://www.chase.com

Chase Home Finance - NJ
(800) 446-8939
8 a.m.-9 p.m., Monday-Friday
English and Spanish
http://chasehomemortgage.com
Chevy Chase Bank
(800) 933-9100 8:30 a.m.-4:30 p.m., Monday-Friday, (customer service); (301) 939-4087 7:30 a.m.-4:30 p.m., Monday-Friday (loss mitigation) All languages

http://www.chevychasebank.com/htm/mortgages.html

CitiMortgage - Prime Loans
(866) 272-4749, (loss mitigation) 7 a.m.-4 p.m. CST, Monday-Friday; (800) 723-7906, (collections) 6 a.m.-11 p.m.CST, Monday-Friday, 9 a.m.-1 p.m.CST, Saturday, 5 p.m.-9 p.m. CST Sunday; (800) 667-8424, (refinance) 7 a.m.-8 p.m. CST, Monday-Friday, 8 a.m. 2 p.m. CST, Saturday
Spanish and English

http://www.citimortgage.com

Countrywide Financial-California
(800) 669-0102
8 a.m.-5 p.m., Monday-Friday; 8 a.m.-12 p.m. Saturday
English and Spanish

http://www.countrywide.com

Countrywide Home Loans
(
877) 744-7691
8 a.m.-9 p.m. CST, Monday-Thursday
Spanish and English

http://www.countrywide.com
Downey Financial Corp.
(800) 824-6902, ext. 6696, 8:30 a.m.-4:30 p.m. PST, Monday-Friday
English and Spanish

http://www.downeysavings.com/hl

EMC Mortgage Corp.
(888) 609-2379
5 a.m.-9 p.m., Monday-Friday, 5 a.m.-2 p.m., Saturday
English and Spanish

http://www.emcmortgagecorp.com/emcccn/faq/faq.isp

Equity One (now Popular Mortgage Servicing Inc.)
(800) 664-1325 8 a.m.-5 p.m.
English and Spanish

http://www.popularmsi.com

EverHome Mortgage
(800) 669-7724
8:30 a.m.-5:30 p.m., Monday-Friday
Spanish and English

http://www.everbank.com

First Franklin
(800) 622-5035
8:00 a.m.-10:00 p.m., Monday-Friday

http://www.viewmyloan.com

First Horizon Home Loans
(800) 919-5376, 8 a.m.-5 p.m., Monday-Friday
English and Spanish

http://www.firsthorizon.com/loans.home.cfm

Flagstar Bank
(800) 945-7700, ext. 9780 8:30 a.m.-5 p.m., Monday-Friday
All languages

http://www.flagstar.com/lending/mortgage

Fremont Investment & Loan
(866) 484-0291
8:30 a.m.-6 p.m. PST, Monday-Friday
English and Spanish

http://www.1800fremont.com

GMAC Mortgage
(800) 850-4622
7 a.m.-11 p.m. CST, Monday-Thursday; 7 a.m.-6 p.m. CST, Friday; 8 a.m.-12 p.m. CST, Saturday
Spanish and English

http://www.gmacmortgage.com

Home Loan Services
(800) 622-5035
8 a.m.-10 p.m., Monday-Friday

hls_hope@hls.ml.com

http://www.viewmyloan.com

Homecomings Financial
(800) 799-9250
7 a.m.-11 p.m. CST, Monday-Thursday; 8 a.m.-12 p.m.CST, Saturday
English and Spanish

http://www.homecomings.com/Resource_Center/ResourceCenter.html

HomEq Servicing
(866) 822-1471
8:30 a.m.-5:30 p.m. PST, Monday-Friday
English and Spanish

http://www.homeq.com

HSBC Mortgage Services
(800) 365-6730
8 a.m.-6 p.m., Monday-Friday
English and Spanish

http://www.hsbcmortgageservices.com

Indymac Bank
(877) 736-5556
8 a.m.-9 p.m., Monday-Friday
All Languages

http://www.indymacbank.com

Litton Loan Servicing
(800) 999-8501
8 a.m.-10 p.m. CST, Monday-Thursday, 8 a.m.-5 p.m. CST, Friday, 8 a.m.-12 p.m. CST, Saturday, 10 a.m.-2 p.m. CST, Sunday
All languages

http://www.littonloan.com

National City Home Loan Services
(800) 367-9305
8 a.m.-5 p.m., Monday-Friday
English and Spanish

http://www.nationalcity.com

National City Mortgage
(800) 367-9305,
8 a.m.-5 p.m.,
English and Spanish

http://www.nationalcitymortgage.com

Nationstar Mortgage
(888) 480-2432 ext. 3705
8 a.m.-8 p.m., CST, Monday-Friday
English and Spanish

http://www.nationstarmtg.com

Nationwide Advantage Mortgage Company
(800) 356-9442, ext. 7366 and 7127, 8 a.m.-4:30 CST

custserv@nationwide.com

http://www.nationwide.com

New Century Financial (now Carrington Mortgage Services)
(800) 790-9502
7 a.m.-6 p.m. PST, Monday-Thursday, 7 a.m.-6 p.m. PST, Friday
English and Spanish

http://www.carringtonms.com

NovaStar Financial
(888) 289-1231
English and Spanish

http://www.novastarmortgage.com

NovaStar Mortgage Loan Resolution Department
(888) 743-0774
Non-English (888) 743-0774, ext. 4523
English and Spanish

Loanresolution@novastar1.com
Ocwen Financial Corp.
(877) 596-8580, 8 a.m.-9 p.m., Monday-Saturday
English and Spanish

http://www.ocwen.com

Ocwen Loan Servicing LLC
(866) 513-2947
English and Spanish

rapidresolution@ocwen.com http://www.ocwen.com

Ohio Savings Bank (now AMTrust Bank)
(866) 476-0022 8 a.m.-10 p.m., Monday-Friday, 8 a.m.-12 p.m., Saturday, 12 p.m.-9 p.m., Sunday
Spanish English

http://www.amtrust.com

PHH Mortgage
(800) 750-2518 8:30 a.m.-5 p.m., Monday-Friday
All Languages

MBSlossmitigation@mortgagefamily.com

http://www.mortgagequestions.com

Prodovis Mortgage, LLC
(888) 878-0522 8 a.m.-5 p.m. CST, Monday-Friday
English, Spanish, Portuguese, French, Russian, Ukrainian

http://www.prodovis.com

Regions Mortgage
(800) 748-9498
8 a.m.-8 p.m. CST, Monday-Thursday, 8 a.m.-6 p.m. CST, Fridays, 8 a.m.-12 p.m. CST, Saturday, English and Spanish

Email your property address and telephone number to loancounselors@regions.com and a loan counselor will contact you

http://www.regions.com/mortgage/payment_hardship.rf

Saxon Mortgage Services Inc.
(Previously Meritech Mortgage Services and CRAM Mortgage Services)
(888) 325-3502 7 a.m.-10 p.m., Monday-Friday
All Languages

lossmit@saxonmsi.com http://www.saxononline.com
(users log in to see workout options and financial plans)

Select Portfolio Servicing
(888) 818-6032
7 a.m.-8 p.m. MT, Monday-Thursday, 7 a.m.-5 p.m. MY, Friday, 7 a.m.-11 a.m.MT, Saturday
English and Spanish

http://www.spservicing.com

SunTrust Mortgage Inc.
(800) 443-1032
8 a.m.-10 p.m., Monday-Thursday, 8 a.m.-6 p.m., Friday, 8 a.m.-12 p.m., Saturday
English and Spanish

http://www.suntrustmortgage.com

U.S. Bank Home Mortgage
(800) 365-7900
8 a.m.-5 p.m. CST, Monday-Friday
All languages

http://www.usbankhomemortgage.com

Wachovia Corporation
(866) 642-8608 8 a.m.-5:30 p.m., Monday-Thursday, 8:30 a.m.-4 p.m. Friday
Many languages

http://www.wachovia.com

Washington Mutual
(non performing loans)(866) 488-5449
8 a.m.-9 p.m. CST, Monday-Friday; (loss mitigation) 866-926-8937, 8 a.m.-9 p.m., Monday-Friday
All Languages

http://www.wamuhomeloans.com

Wells Fargo
(877)-216-8448
8:00 a.m.-10:00 p.m., Monday-Friday
9:00 a.m.-2:00 p.m., CST, Monday-Friday
English and Spanish

http://www.wellsfargo.com

Wilshire Credit Corp
(888) 917-1050
7 a.m.-4 p.m. PST, Monday-Friday
Most languages

wcc_hope@wcc.ml.com

http://www.wfsg.com

designed by jim adams